Welcome to OADEX ECOM BUSINESS (OPC) PRIVATE LIMITED. This Shipping Policy explains how we process, ship, and deliver orders placed through our website oadexecombusiness.com.

1. Order Processing

All orders are processed within 1–3 business days after successful payment confirmation. Orders are not processed or shipped on Sundays or public holidays.

Since our products are handmade handicraft items, some products may require additional preparation time before dispatch.

2. Shipping Methods

We ship our products through trusted courier and logistics partners to ensure safe and timely delivery. The shipping method may vary depending on the delivery location and product type.

3. Delivery Time

Estimated delivery time is as follows:

  • Local / Within India: 5–10 business days
  • Delivery timelines may vary depending on the destination, courier service, and unforeseen delays such as weather conditions or transport issues.

Please note that delivery times are estimates and not guaranteed.

4. Shipping Charges

Shipping charges (if applicable) will be calculated and displayed at checkout before completing your order. Some orders may qualify for free shipping based on promotional offers.

5. Order Tracking

Once your order is shipped, you will receive tracking details via email or SMS (if available). Customers can use this information to track their shipment status.

6. Delivery Responsibility

Once the order is handed over to the courier partner, responsibility for delivery lies with the shipping carrier. However, we will assist you in tracking and resolving any delivery-related issues.

We are not responsible for delays caused by courier services, natural events, strikes, or other unforeseen circumstances.

7. Incorrect Address

Customers are responsible for providing accurate shipping information. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

8. Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery or expected delivery date. We will assist you in resolving the issue with the courier partner.

9. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

OADEX ECOM BUSINESS (OPC) PRIVATE LIMITED
Email: oadexecompvtltd@gmail.com
Phone: 9895460045
Address: Shop No 2, Floor No 2nd, 37/8311/A1, Samridhi Nagar, Edappally, Ernakulam, Kerala – 682024